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Terms Of Use

Thank you for shopping with us. salextra.com.bd believes in service and customer satisfaction. If you have any problem related to your purchase please feel free to call us at 01810008810 Or email us at hello@salextrabd.com In general the return window remains open for 3 days from the purchase date and after that the product is automatically entitled with warranty as per the brand and company policy.

An item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:

  • Was delivered in a physically damaged condition

  • Has missing parts or accessoriesIs

  • Is different from what was ordered or described in the website

Please note that Products displayed at any offer or campaign or sale and marked as "non-returnable" on the product detail page cannot be returned

All items must be returned in their original condition, with price tags intact (if any), user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. We may reject the return/ pickup if the item(s) are not returned according to the policy mentioned against each category.

For electronic devices please remove any stored personal information (Picture, video, Messages etc) or any modifications (password, screen lock pattern etc) before returning the product.

CANCELLATION & REFUND

a.     Delivery of the ordered items is subject to availability of the products at our warehouse. Salextra.com.bd  authority may cancel any order within three working days if the stock of the ordered item(s) is temporarily unavailable.

b.     If the customer agrees to wait for the availability of the stock of the product (s), the order may remain in open/processing/hold status for a maximum of 14 days.

c.      In the case of clause (a), if the customer has already made an advance payment against the order, the customer will receive a full refund, provided the order has not received any cashback or is not under any offer/ campaign. If received, the cashback/ offer amount will be adjusted with the refund amount. Refunds may take upto 14 working days.

d.     Once the order is confirmed, if the order is cancelled by customer request and the payment is made online, salextra.com.bd will charge online payment transaction processing fee while disbursing the refund.

RETURN/REPLACEMENT GUARANTEE MAY NOT BE APPLIED IN ANY OF THE FOLLOWING CONDITIONS

a.     There is any physical damage that are made intentionally or accidentally

b.     Incidental damage due to malfunctioning of product

c.      Any consumable/ unauthorized item which has been used or installed

d.     Products with tampered or missing serial / UPC numbers

e.     Any damage/defect which is not covered under the manufacturer's warranty

f.       Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.

Replacement of the product is subject to availability of the same on salextra.com.bd . If not found, customers may be asked for a refund or any other modality agreed by both parties. Shipping charges or the courier expense made for the product return is non-refundable

Welcome to salextra.com.bd ,the ecommerce platform by Salextra Limited and thank you for shopping with us. This agreement is a legal agreement between you (hereinafter referred to as the “User”) and salextra.com.bd (hereinafter referred to as “Salextra Limited, the company”). Review these terms of service ("Agreement") thoroughly. On accepting it electronically (for example, clicking “I agree”)accessing or using the services or products, you agree to these terms. If you do not agree to these terms of service, then you may not be able to use the services. If you use this website in a manner inconsistent with these Terms of Use, salextra.com.bd may block your access to the site/app or suspend your account and/or take any other necessary steps as the circumstances of your misuse requires. Please read the Terms of Use carefully and accept before using salextra.com.bd and avail service from it.

Service Details and Disclaimer

Salextra, The Brand-New Online Shopping Mall for the mobile & Consumer Electronics in Bangladesh! A new addition in the e-commerce industry, We are offering the nationwide convenient online shopping experience with a broad product offering in categories ranging from consumer electronics, smartphones & gadgets to IoT Devices, household smart solutions. Salextra is always striving to offer its customers the best possible offering – including multiple brands, competitive price, offers/discounts and countrywide fastest delivery service with flexible payment options and extensive customer service and warranty commitments. Salextra online shopping is a sister concern of Salextra  Limited which just started in 2020.

We are constantly expanding our product range as well working on giving clients best products at an affordable price. Online shopping in Bangladesh has never been this easy! Stay connected and stay tuned for new offers and deals we have from time to time. Remember, every day is a shopping day on salextra! Get extra discounts in all products.

Last but not the least, we want to emphasize that we're more than just one of the Bangladesh largest online ecommerce stores. It is our highest priority here at salextrabd.com to create the best online shopping experience for every customer in Bangladesh. We believe to provide hassle free service to each consumer. So start your online shopping, and get extra comfort in online shopping.  Let’s get extra in Salextra!!!

Your Account

To access certain features offered by the platform, we may require that you create an account with us or provide personal information to complete the creation of an account. While sharing email addresses are not required, we require our customers to share and confirm their phone numbers with us via an One-Time-Password (OTP) to place any orders.

You are responsible for maintaining the confidentiality of your user identification, your personal mobile device & sim connection that is used to verify your OTP, account details and related private information. You agree to accept this responsibility and ensure security of your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.

Please ensure that the details you provide us are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online. We reserve the right to refuse access to the Site, terminate accounts, remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation.

Privacy

Privacy is extremely important to us and our community and we wrote this privacy policy to help you understand what information we are using about our customers & how we are keeping it safe. Privacy Policy

Continued Availability of the Site

We will do our utmost to ensure that access to the Site is consistently available and is uninterrupted and error-free. However, due to the nature of the Internet and the nature of the Site, this cannot be guaranteed. Additionally, your access to the Site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

License to Access the Site

We require that by accessing the Site, you confirm that you can form legally binding contracts and therefore you confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. We grant you a non-transferable, revocable and non-exclusive license to use the Site, in accordance with the Terms and Conditions described herein, for the purposes of shopping for personal items and services as listed to be sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. If you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

We grant you a limited license to access and make personal use of this Site, but not to download (excluding page caches) or modify the Site or any portion of it in any manner. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

This Site or any portion of it (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent by us as may be applicable.

You agree and undertake not to perform restricted activities listed within this section; undertaking these activities will result in an immediate cancellation of your account, services, reviews, orders or any existing incomplete transaction with us and in severe cases may also result in legal action

  • Refusal to comply with the Terms and Conditions described herein or any other guidelines and policies related to the use of the Site as available on the Site at all times.

  • Impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity.

  • Use the Site for illegal purposes.

  • Attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Platform or Services.

  • Interfere with another’s utilization and enjoyment of the Site.

  • Post, promote or transmit through the Site any prohibited materials as deemed illegal by The People's Republic of Bangladesh.

  • Use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site’s data or damage or interfere with the operation of another Customer’s computer or mobile device or the Site and use the Site other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws.

Your Conduct

We hold ourselves accountable to a very high standard regarding behaviour & expect the same from our community members, users & customers. You must not use the website in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way. You must not engage in activities that could harm or potentially harm the Site, its employees, officers, representatives, stakeholders or any other party directly or indirectly associated with the Site or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not us, are responsible for all electronic communications and content sent from your computer to us and you must use the Site for lawful purposes only. You are strictly prohibited from using the Site for fraudulent purposes, or in connection with a criminal offense or other unlawful activity to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States.

Claims Against Objectionable Content

We list thousands of products for sale offered by Salextra & numerous sellers on the Site, hence it is not possible for us to be aware of the contents of each product listed for sale. Accordingly, we operate on a "claim, review and takedown" basis. If you believe that any content on the Site is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (" objectionable content "), please notify us immediately by following by writing to us on hello@salextra.com.bd  We will make all practical endeavours to investigate and remove valid objectionable content complained about within a reasonable amount of time.

Please ensure to provide your name, address, contact information and as many relevant details of the claim including name of objectionable content party, instances of objection, proof of objection amongst others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes.

Claims Against Infringing Content

We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us at hello@salextra.com.bd and we will make all reasonable efforts to address your concern within a reasonable amount of time. Please ensure to provide your name, address, contact information and as many relevant details of the claim including name of infringing party, instances of infringement, proof of infringement amongst others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes. In addition, providing false or misleading information may be considered a legal offense and may be followed by legal proceedings.

Trademark and Copyrights

Salextra, salextrabd.com, salextra.com.bd, salextra logo and other marks indicated on our Site are trademarks or registered trademarks in the relevant jurisdiction(s). Our graphics, logos, page headers, button icons, brand mascot, scripts and service names are the trademarks or trade dress and may not be used in connection with any product or service that does not belong to us or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Bangladeshi copyright laws and international conventions. All rights are reserved.

Indemnity

You shall indemnify and hold harmless salextra.com.bd as owned by Salextra Limited, its subsidiaries, affiliates and their respective officers, directors and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

You hereby expressly release salextra.com.bd as owned by Salextra Limited and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the sellers or other service providers and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

Communication with Us

When you visit the Site, or send email to us at hello@salextra.com.bd , you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by email, SMS, phone call or through our social media pages, by posting notices on the Site or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website (and/or placement of your order) and agree to treat all modes of communication with the same importance.

Losses

We will not be responsible for any business or personal losses (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Site.

Amendments to Conditions or Alterations of Service and Related Promise

We reserve the right to make changes to the Site, its policies, these terms and conditions and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions in force at the time you used the Site unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Waiver

You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our Site and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.

Termination

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of The People's Republic of Bangladesh. You agree, as we do, to submit to the exclusive jurisdiction of the courts in Dhaka.

Our Software

Our software includes any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with the Site (the "Software").

You may use the software solely for purposes of enabling you to use and enjoy our services as permitted by the Terms and Conditions and any related applicable terms as available on the Site. You may not incorporate any portion of the Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part. You may not use the Software for any illegal purpose. We may cease providing you service and we may terminate your right to use the Software at any time. Your rights to use the Software will automatically terminate without notice from us if you fail to comply with any of the Terms and Conditions listed here or across the Site. Additional third party terms contained within the Site or distributed as such that are specifically identified in related documentation may apply and will govern the use of such software in the event of a conflict with these Terms and Conditions. All software used in any of our services is our property and/or our affiliates or its software suppliers and protected by the laws of Bangladesh including but not limited to any other applicable copyright laws.

When you use the Site, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to separate policies, terms of use, and fees of these third parties.

You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with our software whether in whole or in part, or create any derivative works from or of the Software.

In order to keep the Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

Term of Sale

Please read these conditions carefully before placing an order for any products with the Sellers (“We” or “Our” or “Us”, wherever applicable) on the Site. These conditions signify your agreement to be bound by these conditions.

Your order is a legal offer to the seller to buy the product or service displayed on our Site. When you place an order to purchase a product, any confirmation or status updates received prior to the dispatch of your order serves purely to validate the order details provided and in no way implies the confirmation of the order itself. The acceptance of your order is considered confirmed when the product is dispatched to you. If your order is dispatched in more than one package, you may receive separate dispatch confirmations. Upon time of placing the order, we indicate an approximate timeline that the processing of your order will take however we cannot guarantee this timeline to be rigorously precise in every instance as we are dependent on third party service providers to preserve this commitment. We commit to you to make every reasonable effort to ensure that the indicative timeline is met. All commercial/contractual terms are offered by and agreed to between you and the sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Salextra does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between you and the Sellers. The seller retains the right to cancel any order at its sole discretion prior to dispatch. We will ensure that there is timely intimation to you of such cancellation via an email or sms. Any prepayments made in case of such cancellation(s), shall be refunded to you within the time frames stipulated.

You confirm that the product(s) or service(s) ordered by you are purchased for your internal / personal consumption and not for commercial resale. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the Site. The Seller or the Site may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Seller or ours and may vary from individual to individual.

You may cancel your order at no cost any time before the item is dispatched to you.

Area of Service

Salextra will only provide service to areas in which it has the infrastructure or partner to provide excellent home delivery & customer service that meets our standards. Hence, it might not be possible for us to provide our services nationwide. Salextra is expanding its delivery network everyday. In the meantime, Salextra, it’s employees & representatives reserve the right to kindly refuse service to any individual seeking our service in an area that is outside of our current areas of service. If an area is not listed in our menu of locations, then it implies that we are currently not providing service in that area. Even if your city is mentioned in our list of locations but your particular neighborhood is not listed in our list of areas, then it is likely that we are not yet offering our services in your area. Please stay up to date with our communications to be updated with when we are launching our services in your area.

Returns

Please review our Returns/Refund Policy for details.

Pricing, Availability and Order Processing

All prices are listed in Bangladeshi Taka (BDT) and are inclusive of all taxes. Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time.

It is also possible that an item's price may decrease between the time you place it in your basket and the time you purchase it. Any changes to the price of products in your cart will be brought to your attention through a notification of any such changes within the cart.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies for refund will apply.

Please note that there are cases when an order cannot be processed for various reasons. Salextra reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause the cancellation of the order within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.

Payment Terms

Salextra & its representative reserve the right to require a pre-payment in order to confirm your order. We accept payment in the form of online payments using secured & trusted third-party payment processors, mobile financial services, cash advance in any of our service hubs & cash-on-delivery. Please review our Returns & Refund Policy for further details.

Delivery Terms

Our fleet of professional delivery personnel & third-party courier partners work tirelessly to fulfill all home deliveries & nearest point pickups. Our delivery partners or salextra representatives may get in touch with you on the phone number you have provided to schedule & confirm your delivery. Customers are required to answer our phone calls to enable us to complete a successful delivery.

Taxes

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear any and all applicable taxes as per prevailing law

For more information regarding the Terms of Service or if you have any queries or concerns you can contact us directly or for can communicate over phone at 01810008810 and can send us email ar hello@salextrabd.com

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